If you are not completely satisfied with your purchase you can return it in new condition including hangtags and original packaging, prepaid, to the following address. Please include your name and contact information. Your local ship-from Valhalla Pure Outfitters store is unable to process Estore returns or warranties. Please note that all sales on climbing gear are final. COD returns will be refused. Shipping is non-refundable.

If the product to return is due to manufacturing failure or oversight, please return it to us as the following address with a complete description of the problem. We will contact you as soon as we have inspected the product and reviewed the supplier's warranty policies. If you're unsure, it's best to email us at with clear digital pictures describing the problem. We will contact you as soon as we have the supplier's decision. Wear and tear is not covered by any supplier warranties, but can often be repaired at a reasonable charge.

Thank you!


Attn: Return/Warranty
Valhalla Pure Estore
5203 25th Street
Vernon, B.C.
V1T 9J8