Log-in to your account with your username (your e-mail address) and the password you selected when you placed your order. Click on “My Order” to view your order status.
How do I track my order?
If you wish to track your order after it has shipped, please contact us at with your order number and we will e-mail you the tracking number. You can then visit the shipping company’s website to keep track of your purchase.
How do I cancel my order?
You can cancel your order any time up until the goods have shipped. If you wish to cancel, please contact us at
How do I make a return or send in an item for warranty?
Please see our Return Policy for information regarding returns and warranties. Note that all sales on climbing gear are final.
Can I use a Valhalla Pure gift certificate for an online purchase?
At the moment we cannot accept payment by gift certificate, but that will change in the near future.
Contact us:
E-mail:
Telephone: (250)-542-9800 ext. 200 (Business hours are 8:00AM – 4:00 PM Mon - Thurs PST)
Fax: 1-866-357-2105 Attn: Customer Service estore
Mail: Attn: Customer Service estore
5203 25th Street
Vernon, B.C.
V1T 9J8
Canada
